At A-Astrology, we are committed to delivering quality spiritual and astrology-related products, including crystal bracelets, Rudraksha, malas, yantras, Vastu products, potlis and other spiritual essentials. Every order is carefully checked and packed before dispatch to ensure it reaches you in good condition. Please read our Return & Exchange Policy carefully before placing an order.

1. Exchange Eligibility

We accept exchange requests only under the following circumstances:

•  Defective or Damaged Products: If a product arrives damaged, broken or defective due to a manufacturing or transit-related issue.
•  Missing Products or Components: If any item, accessory or component included in your confirmed order is missing from the delivered package.
•  Incorrect Product Delivered: If you receive a product different from the one confirmed in your order.

All exchange requests are subject to verification and approval.

2. Reporting an Issue & Request Timeline

Customers must raise an exchange request within 24 hours of receiving the order. To help us resolve your concern, please provide:

•  Your order ID or order confirmation details.
•  Clear photographs showing the issue.
•  A complete unboxing video showing the unopened package, shipping label, opening of the package and the product received.
•  A brief description of the problem.

The unboxing video is required to help verify transit damage, incorrect products or missing items. Requests submitted after 24 hours may not be considered, subject to applicable consumer rights.

3. Exchange Process

Once we receive your complaint:

1.  Our customer support team will review the details and supporting evidence.
2.  If the issue is verified, we will approve the exchange request.
3.  Depending on the issue, we will arrange a replacement of the defective product or dispatch the missing item.
4.  If the same product is unavailable, our team will communicate an appropriate alternative resolution, subject to applicable consumer laws.

4. Conditions for Exchange

To ensure a smooth exchange process, please follow these conditions:

•  The product should be retained in its original condition, along with its original packaging, accessories and components, wherever applicable.
•  Customers should not attempt to repair or modify a defective product before contacting us.
•  Products may be inspected to verify the reported issue.
•  Exchanges will only be considered for issues relating to product defects, damage, incorrect delivery or missing items.
•  Natural variations in gemstones, crystals, Rudraksha and other natural materials, such as differences in colour, texture, shape and pattern, are not considered defects unless the product materially differs from its advertised description.

5. Non-Eligible Exchange Requests

We do not offer exchanges for:

•  Change of mind or personal preference.
•  Incorrect product selection by the customer.
•  Products that have been used, altered, repaired or damaged after delivery due to mishandling or improper use.
•  Minor natural variations in gemstones, crystals, Rudraksha and other natural materials.
•  Products purchased during special sale or promotional offers, except where the product is defective, damaged or incorrect.

This section does not restrict any rights available to consumers under applicable law.

6. Exchange Shipping Charges

If an exchange is approved due to a verified defective, damaged, incorrect or incomplete delivery:

•  A-Astrology will bear the applicable return and replacement shipping costs.
•  Customers will not be required to pay additional shipping charges for an approved exchange arising from an error attributable to A-Astrology or its delivery process.

7. Return & Refund Policy

A-Astrology follows a strict exchange-based resolution policy. We do not accept returns or offer refunds for change of mind, personal preference or incorrect product selection by the customer. For damaged, defective, incorrect or missing products, we offer exchange or replacement only, subject to verification and approval. However, any refund or other remedy required under applicable consumer protection laws will be handled in accordance with those laws.

8. Contact Us

For exchange requests or assistance with your order, please contact our customer support team:

 Brand: A-Astrology

 Website: https://aastrology.in/ 

Email: info@aastrology.in 

Phone: +91 9773773926

 Address: 1101, Ocus Quantum, Sector 51, Gurugram, Haryana. Our team will assist you with your concern and work towards providing an appropriate resolution. 

Thank you for choosing A-Astrology. We appreciate your trust in us.